Additional Stripe Fees | MatterPay
MatterPay

Additional Stripe Fees

Payment processor fees are included

Our costs are some of the best around, up to 50% cheaper than Eventbrite and real human support included. To keep things low cost and simple for you, we include basic Stripe fees in what we charge you, this means that our 50p + 5% fees cover all your costs, for our services and for payment processing.

The way this works is that Stripe charges you their fee and we’ll take the difference between that and what we advertise so that the total you pay is 50p + 5%.

All UK personal payment cards are included with no extra costs (including American Express).

However, there are a few exceptions where you’ll be charged more by Stripe.

International payment cards

For customers who pay with an EU or international card (outside of the UK), Stripe will charge you between 1% and 2.25% more on the total order value. We’ll make this clear to you in your accounting reports and when looking at customer orders.

Premium payment cards

For customers who pay with a premium card (business or corporate), Stripe will charge you 0.4% more on the total order value. We’ll make this clear to you in your accounting reports and when looking at customer orders.

Disputes

If a customer disputes a charge, Stripe, the payment processor, will charge you a fee of £20 and return the amount paid to the customer.

You then have the option to counter the dispute and provide evidence to Stripe.
If you win the counter then the funds will be returned to your account but the £20 will not be returned.


See Stripe's pricing for more information.